HOUSTON – Two consumers claim a business failed to properly install hardwood floors in their home.

Tina Johnston and Charles Johnston filed a complaint on Sept. 7 in the Harris County District Court against Jack's Carpet Inc. alleging that the hardwood floor installer violated the Texas Deceptive Trade Practices-Consumer Protection Act.

According to the complaint, the plaintiffs hired the defendant to install hardwood floors in their Cypress home in 2015. They allege residual glue was left on the entire first floor and attempts to remove it have left a whitish cover. They allege the entire floor needs to be removed and replaced. The plaintiffs also claim the flooring on the second floor was not properly installed and also needs to be removed and replaced.

The plaintiffs hold Jack's Carpet Inc. responsible because the defendant allegedly represented that the goods and services it offered to have qualities that it did not have.

The plaintiffs request a trial by jury and seek monetary relief of more than $100,000 but not more than $200,000 and all other just and equitable relief. They are represented by Martha Adams Lawler of Law Office of Martha K. Adams in Houston.

Harris County District Court case number 2017-58598

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